Patterns

404 Error

A 404 error page tells the user that we can not find the page they are looking for. The reason this may be could be that:

  • the url has been deleted
  • it has a typo in the url
  • it may have moved elsewhere

You should avoid creating these and redirect users to somewhere appropriate where possible. If a url is changing then redirect the old one to the new one as users may save it in their bookmarks.

Page not found

If you typed the web address, check it is correct.

If you pasted the web address, check you copied the entire address.

If the web address is correct or you selected a link or button, contact us

                            
                            <h1>Page not found</h1>
<p>If you typed the web address, check it is correct.</p>

<p>If you pasted the web address, check you copied the entire address.</p>

<p>If the web address is correct or you selected a link or button, contact us</p>

About this

The page should have:

  • “Page not found” as the page title
  • “Page not found” as the h1
  • contact information so the user can self serve and let us know
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