FAQs

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FAQs 2018-03-16T14:17:13+00:00

About the rollout

Q. Can I get fibre broadband?

96% of premises in South Gloucestershire already have access to superfast broadband. You can check what access speeds are available to you via the Openreach website. You should contact your Internet Service Provider to find out what broadband speeds/packages are available to you.

Q. How do you decide the order of the rollout?

We’ve done our sums and know that current funding won’t allow us to deliver superfast broadband access to everyone. Connecting up our most rural areas and isolated properties is challenging and expensive, often requiring new infrastructure, so we’re working with our partner to use what money we have to provide access to as many households and businesses as we possibly can.

We cannot deviate from how the network will be rolled out across the area, as doing so would result in a time-consuming and costly project, and would ultimately reduce the number of premises we are able to deliver superfast broadband to.

Signing up with an Internet Service Provider and accessing superfast broadband

Q. How do I get fibre broadband once my new fibre street cabinet has been installed?

Once you have checked your line to confirm that fibre broadband is available to you, it is much the same as ordering normal broadband. There are a number of different Internet Service Providers (ISPs) offering the service, so you can just shop around and choose the best deal for you.

Q. When fibre broadband becomes available in my area, will my broadband simply get faster without me taking any action
No – to get fibre broadband, you will need to place an order with an Internet Service Provider (ISP).

There are several ISPs offering fibre broadband in South Gloucestershire, so you can shop around and choose the package that is best for you. If you choose not to upgrade to fibre broadband, you will be able to continue using your existing broadband service as normal.

Q. Can I stay with the same internet service provider that I am with now?
The superfast broadband platform will be open to all ISPs. You should contact your ISP to check what packages are available to you.

Q. Will I have to pay more for superfast broadband?

Generally yes – you will be getting a much better service and the new infrastructure needs to be sustainable. You should contact your ISP to check what packages are available to you and what are the associated costs.

Q. How much does fibre broadband cost?

Lots of communications providers offer superfast fibre broadband services, often bundled with phone and TV packages. You should contact your ISP to check what packages are available to you and what are the associated costs.

Q. How long does fibre broadband take to be installed after I place an order, and what does installation involve?

The time before installation of fibre broadband may vary from one Internet Service Provider (ISP) to another – typically it takes about two weeks. An engineer will call and install a new modem at your premises and you will receive a new router from your Internet Service Provider.

About broadband

Q. What is broadband?
Broadband allows permanent, faster access to the internet due to the increased bandwidth.

Q. What is superfast broadband?

Superfast refers to access line speeds greater than 24Mbps (megabits per second).

Q. What does Mbps mean?

Broadband speed is measured in megabits per second, commonly written as Mbps. It essentially means the rates at which data is downloaded or uploaded. Alongside price, speed is a key factor to consider when it comes to choosing broadband.

Q. Why does my broadband speed fluctuate?

Broadband works on a shared network so it is perfectly normal to see speeds change from day to day, from hour to hour, even from minute to minute.

The available capacity on the network is shared out amongst all the customers that are using the Internet at that time. This means that at busy times, when more people are using the Internet, each person gets a smaller share of the bandwidth and so slower speeds than when the network is quiet.

Q. What speed do I need?
This will depend on what you use the internet for. The table below explains what speed you might need for different applications.

Broadband speed (Mbps = megabits per second)

This speed is suitable for…

250K to 1.5Mbps

Basic e-mail, web browsing

1.5 to 3Mbps

Streaming music, standard definition video, remote surveillance, telecommuting

3 to 6Mbps

File sharing (small/medium files), internet TV (iPlayer, 4OD etc)

6 to 10Mbps

Online gaming, streaming movies online, instant web page loading

10 to 25Mbps

Telemedicine, remote education, High Definition (HD) internet TV

25 to 50Mbps

HD video surveillance

50 to 100Mbps

Video conferencing(multiple users), remote supercomputing

100Mbps +

Real-time data collection, real-time medical image consultation