New arrangements to help local residents needing to access services from the council have been introduced at Thornbury library following the closure of the local One Stop Shop (OSS) on 30 June. Extra computers and dedicated staff to help residents with making enquiries online or by phone have been introduced at the library. Thornbury has been the quietest of the council’s OSS ‘shop front’ services for a number of years, and the decision was taken last year to close it as part of the Council Savings Plan (CSP). The majority of interactions at Thornbury OSS are possible using the council’s online services and to help residents adapt to the new arrangements, extra computers have already been installed at Thornbury library and a dedicated member of staff will be on hand for the next six months to help people get used to what may be for some, a new way of dealing with the council.
