Concerned about an adult?

01454 868007 ‐ Monday to Friday 9am ‐ 5pm

01454 615165 ‐ Out of hours and at weekends

In an emergency please ring 999

Concerned about a child?

01454 866000 ‐ Monday to Thursday 9am ‐ 5pm

01454 866000 ‐ Friday 9am ‐ 4.30pm

01454 615165 ‐ Out of hours and at weekends

In an emergency please ring 999

How to make a referral

Concerned about a child?


If you have ANY concerns about possible abuse it MUST be reported by calling 01454 866000.

If a child or young person is in immediate danger then please dial 999 and ask for police assistance.

Safeguarding children is everyone’s responsibility



The single assessment for early help is designed to support families and professionals to work together to achieve the best possible future for children and young people.

We recognise that every family can benefit from some extra support from time to time and that it is most successful when everyone works together.

The single assessment for early help encourages everyone involved to develop an understanding of a family’s strengths and challenges. It considers the support needed in all areas that affect a child’s development – from health, education and social development through to housing and family relationships.

Further information for professionals:

More information on national and local policies and procedures can be found on this page.

The Seven Golden Rules for Information Sharing

  1. Remember that the Data Protection Act 1998 and human rights laws are  not  barriers to justified information sharing but provide a framework to ensure that personal information about living individuals  is shared appropriately;
  2. Be open and honest with the individual (and/or their family where appropriate) from the outset about why, what, how and with whom information will, or could be shared, and seek their agreement, unless it is unsafe or inappropriate to do so;
  3. Seek advice from other practitioners if you are in any doubt about sharing the information concerned, without disclosing the identity of the individual  where possible;
  4. Share with informed consent where appropriate and, where possible, respect the wishes of those who do not consent to share confidential information. You may still share information without consent if, in your judgement, there is good reason to do so, such as where safety may be at risk. You will need to base your judgment on the facts of the case. When you are sharing or requesting personal information from someone, be certain of the basis upon which you are doing so. Where you have consent, be mindful that an individual might not expect information to be shared;
  5. Consider safety and well-being: Base your information sharing decisions on considerations of the safety and wellbeing of the individual  and others who may be affected by their actions;
  6. Necessary, proportionate, relevant, accurate, timely and secure: Ensure that the information you share is necessary for the purpose for which you are sharing it, is shared only with those people who need to have it, is accurate and up-to-date, is shared in a timely fashion, and is shared securely (Practitioners must always follow their organisation’s policy on security for handling personal information);
  7. Keep a record of your decision and the reasons for it – whether it is to share information or not. If you decide to share, then record what you have shared, with whom and for what purpose. Source:- Information sharing: advice for practitioners providing safeguarding services (March 2015).